Lloyds Bank has issued a warning to customers who use Apple and Netflix. Lloyds has been responded to frantic queries and questions from concerned customers via Twitter, now X, in the wake of the Christmas and New Year period.
“What is visa provisioning service as they tried to take money that I don’t recognise?” a Twitter/X user asked. A second replied to the original complainant and said: “I’ve had the same as well. Was anything done about this? I also bank with Lloyds.”
Lloyds replied: “Visa provisions are assessments that are “charged” against your card to confirm that the card details provided are valid.” Lloyds said: “The notification will be sent if you’ve had a new card in the last 12 months and a merchant that you had set up on your old card for payments is trying to take a payment.
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“You will likely receive communication from the merchant who is trying to debit your account to advise they could not collect the funds and that you need to give new card information.” The bank added: “These checks are always happening in the background, and if the card details were up to date with the merchant, you wouldn’t normally notice it.”
Lloyds and Visa announced the renewal and expansion of their 40-year partnership in the UK back in June, as Visa becomes Lloyds Banking Group’s leading scheme provider for its Lloyds Bank, Halifax, Bank of Scotland and MBNA brands. Under the partnership, Lloyds Banking Group and Visa plan to launch a series of market-leading, innovative products and services across the Group’s brands to help customers best manage their financial and lifestyle needs with the agreement also enabling even greater use of Visa’s fraud prevention capabilities.
Visa will continue to provide all Lloyds Banking Group’s consumer and business debit cards, including over 30 million Visa credentials already in issue, as well as the majority of consumer and commercial credit cards with around 10 million cards migrating to Visa by the end of 2026.