O2 customers have been put on alert as the network announces it is scrapping a vital service this month. The leading mobile phone operator has confirmed that its Pay-As-You-Go (PAYG) Mobile Broadband and iPad services will be terminated at the end of January.
These Data SIMs offered users a range of plans, enabling them to use mobile data for internet access on their iPads, which was particularly useful for staying connected without broadband and for selecting desired data allowances and durations. Although O2 ceased selling these PAYG Mobile broadband and iPad SIMs in August last year, existing customers were able to continue their usage, reports The Express.
However, O2 has now notified customers that the service will come to an end on January 31, just a few months after the SIMs were pulled from the market for new customers. In a message to its customers, O2 stated: “We’re sorry to let you know that we’re removing our Pay As You Go Mobile Broadband and iPad services from our portfolio on 31 January 2025. You can continue to use your service until 31 January 2025, after which time your service shall cease.”
“As you are a Pay As You Go customer, you’re able to leave your service at any time with no Early Termination Charges. In order to obtain a refund for any data not used on your account, you’ll need to call O2 customer services on 0344 8090222 to provide your contact details so we can process your refund request.”
Customers who purchased a PAYG Mobile Broadband SIM can return it for a full refund. For refunds on any unused data, customers can contact O2 customer services at 0344 809 0222. Those wishing to remain with the O2 network will need to transition to a pay monthly contracted data SIM plan.