West Heanton has been shortlisted as a finalist in the 2024 Lloyds British Business Excellence Awards.
The care home had entered the sustainability category, however the judging panel were impressed with the unique family history and ethos and shortlisted them in the Family Business of the Year category instead.
West Heanton is run by Tom Bond, who is the third generation of the family to run the care home. Over the years West Heanton has grown from humble beginnings as a 12 bedroom care home. Now it is a 28 bedroom care home, with five sheltered housing apartments on site, an active community Day Centre, domiciliary care provider to 80+ people in their own homes and a freshly cooked meals on wheels service to the local area.
West Heanton was founded in 1991 by Tom’s grandparents, Sid and Phylis, who decided to open the care home after struggling to find care for Tom’s great grandfather, in their rural community. Now, 33 years later, West Heanton is an award winning care hub offering a variety of support for people in the community.
A spokesperson for West Heanton said: “The Lloyds Family Business of the Year Award is for the best family business with a long-term vision aligned to legacy, integrity and values with loyal employees and inclusive leadership. The award celebrates family businesses that are exemplary employers, growing sustainably and having a positive impact on their communities.
“There were ten businesses shortlisted and Tom and Geoff were invited to London in early September to make a presentation to the judging panel.
“Next came the awards ceremony in November. Hosted by Anita Rani and with guest speakers such as Tom Kerridge and Trinny Woodall, Tom and the team at West Heanton enjoyed a wonderful evening at the Grosvenor Hotel in London.
“They were up against some very impressive businesses. The Family Business of the Year category was the first announced and West Heanton were delighted to be awarded highly commended.
Tom adds: “We couldn’t have done it without our amazing team and the support of our wonderful West Heanton community.”