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A driver who thought his car was being picked up for a routine service got a nasty surprise when he checked his dash cam.
Michael Hinsley was initially very pleased with the results once his Mercedes was returned from the dealership in Shrewsbury.
But when he decided to take a look at the dash cam footage from earlier that day, he was ‘horrified’ to see someone had urinated on his car while it was at the garage.
The worker, who had been cleaning his car, disappeared from view before returning to urinate over the front of the Mercedes.
Michael, from Broseley in Shropshire, pays £41 per month as part of a plan at the dealership which includes an annual service on his £30,000 Mercedes A35.
The dealership has since apologised and offered £250 in compensation – but Michael says this doesn’t go far enough.
Michael was horrified when he checked the footage (Picture: Michael Hinsley/SWNS)
The garage worker urinated over his car (Picture: Michael Hinsley/SWNS)
He said: ‘I was absolutely horrified to see what the guy had done, to urinate on my car – I simply couldn’t believe it.
‘I came across this clip of a guy putting my car through a car wash. I was horrified as they were using a car wash rather than a mechanical-type wash but what happened next was way more shocking.
‘All of a sudden, I could see what he was doing, and I was absolutely horrified.
‘I just couldn’t believe someone could do this.’
Michael immediately contacted the dealership to report what he had seen, and sent them over a copy of the footage.
He was reassured the incident would be investigated, but he has been disappointed by their response.
The valet service used by the dealership was not directly operated by Mercedes, but is a client used for UK operations.
Michael explained what he had been told: ‘They told me they had identified the employee responsible and that he was no longer working there – they said all they could do was apologise.’
The incident happened back in December, but over time Michael realised he was not happy with just an apology, and got back in touch with the dealership on January 3, nearly a month later.
‘I’m disgusted with how they’re treating me and the whole situation,’ he said.
‘The valeting area is on their premises and gated-they are still responsible for what happens there.
‘[My car is] a big investment, and I trusted them with it.’
The dealership have since offered him £250 as an apology, but Michael says he won’t accept it, adding: ‘This isn’t just about the damage done – it’s about the principle. They need to take accountability.’
The dealership referred press to the Mercedes press office which has been approached for comment.
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