EDF customers have been warned over £8,000 bills for their energy. Writing into This is Money after Christmas, one EDF customer has hit out at the cost of their gas bill in Staffordshire, after the supplier charged an eye-watering £8k.
The Newcastle under Lyme resident fumed: In April 2024, EDF Energy said I owed it £8,000 just for my gas. It promised to correct the error, but another £8,000 bill arrived. In August an adviser agreed something was wrong. I sent the unit details but seven weeks later I was told I owed £7,000. EDF has also not credited payments I have made in all this time.”
Ths is is Money found the West Midlands resident ” tried to assist EDF by diligently collecting details of gas and electricity units you’d used over the two years since moving into your new home and calculated that the total – for both gas and electricity – should have been nearer £5,953.”
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The website explained EDF eventually “established” what had caused the inflated £8,000. It reported: “Last April, it belatedly got your meter correctly ‘commissioned’ – that is, assigned to EDF under your address and name when you moved in – but its mistake was to then take the readings as if starting from zero, ignoring the previous owner’s usage with another provider.”
Issuing an apology, EDF said: “We’re sorry for our mistake and that it wasn’t resolved sooner.”Simon Francis, a coordinator of the End Fuel Poverty Coalition, said: “The public have seen first-hand the impact of the energy bills crisis – driven by the UK’s reliance on volatile energy markets.”
“Millions of people are living in cold, damp homes, unable to heat their homes to a safe temperature or racking up massive debts – with some even turning to loan sharks. To add insult to injury, around a quarter of what is spent on heating our draughty properties is wasted, because the UK’s old housing stock is some of the worst insulated in Europe,” he said.