Experts at Uswitch.com have raised concerns that up to 4.3 million people with outdated mobile phones may lose internet access as the 3G network is set to be phased out this year. O2, which powers various mobile brands, is expected to be the last UK network to end 3G services, potentially affecting millions of customers using O2, Tesco Mobile, Sky Mobile, Virgin, and GiffGaff.
Other networks like Vodafone, Three, and EE have already switched off their 3G services to concentrate on the faster 4G and 5G networks. According to research from Uswitch.com, nearly 3 million users across O2, Tesco Mobile, Giffgaff, Virgin, and Sky Mobile are not sure if their phone supports 4G or 5G, while over 1.3 million individuals still use a 3G-only device.
Uswitch has issued a warning: “This means over 4m consumers could lose access to mobile data if they don’t upgrade their devices or take the steps recommended by their providers.”
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The phasing out of 3G will primarily affect internet services for those with older phones, but it won’t interfere with calls and texts, which will continue to work.
In the coming months, O2 along with its partner providers are planning to contact those who may be impacted to provide necessary assistance. Ernest Doku, a telecoms expert at Uswitch.com, commented: “The 3G switch-off, which began last year, is a crucial step to free up capacity for expanding 4G and 5G networks, offering significantly faster and more reliable connectivity than 3G.”, reports Devon Live.
“While the majority of customers do have a 4G or 5G compatible phone, there will still be a proportion of customers with older devices who will need to upgrade this year. If you’re still using an older phone, you can check your device’s 4G and 5G compatibility by looking for ‘Network Mode’ or ‘Preferred Network’ under ‘Network’ or ‘Mobile Data’ in your Settings. If you see 4G or 5G, your phone is compatible.”
Networks such as Vodafone, Three, and EE have already turned off their 3G networks to focus on the speedier 4G and 5G services
(Image: Getty)
“If you do need to upgrade, there are plenty of affordable options out there, and it may be worth looking into a refurbished device if you’re not looking for the latest launches and don’t want a costly upgrade. It’s also worth running a coverage check for your area – Ofcom has one on its website – especially if you live rurally and have previously relied on 3G. Most of the country has strong 4G or 5G coverage, but it’s always a good idea to check which networks have the best coverage in the places you frequent most.”
He further stated: “The 3G switch-off is an important step in moving us towards a faster and more reliable service, but consumers must be fully aware of their network plans and how it might impact their device.”