When you step into the world of Churches Housing Action Team (CHAT), you’re immediately struck by its steadfast commitment to combating homelessness and providing hope to those most in need.
For Clive Williams, the chair of the Mid Devon charity since taking the role just a few months ago, this mission isn’t just a professional duty—it’s a deeply personal calling. After decades in banking, Clive has brought his strategic mindset and passion for helping others to CHAT, determined to make a tangible difference in his community.
“I’m very fortunate to have never experienced homelessness myself,” Clive reflects. “But just listening to our clients, hearing their stories, and knowing that CHAT has been the lifeline they needed—it’s impossible not to be emotionally invested. That drives me every day to do all I can.”
Clive’s journey to CHAT began after early retirement from HSBC Bank, where he spent a long career in roles ranging from sales management to heading the complaints department. When he returned to Devon, he sought a way to contribute meaningfully to his local community. As a Methodist church member, he resonated with CHAT’s mission to “act as a good neighbour to people in need and to challenge injustice.”
“It was the perfect fit,” Clive says. “CHAT’s values align so closely with my own, and this felt like the right place for me at this point in my life. I hope I can make a worthwhile contribution over the next few years.”
Despite his financial background, Clive is quick to emphasise that CHAT isn’t about running a tight ship in the corporate sense—it’s about using resources wisely to help those in need. His banking experience, particularly working with customers facing financial difficulties, has equipped him with the empathy and understanding needed for this role.
Like many charities, CHAT is grappling with increasing demand and dwindling funding sources. “The cost of providing our services has risen substantially, while grants have become harder to secure,” Clive explains. “Our biggest challenge is reducing our reliance on these grants by finding new ways to generate income.”
To that end, CHAT has launched initiatives like the “Giver of Hope” programme, which encourages regular donations to support its operations. The goal is ambitious but essential: recruiting 30 new Givers of Hope by March 2025, enough to fund a new part-time advisor to help clients with debt and money issues.
“Every donation, no matter how small, makes a real difference,” Clive stresses. “It’s about building financial stability so we can continue meeting the needs of our community.”
CHAT’s success relies heavily on collaboration, not just with its 20 staff members and 70 volunteers but also with local churches, community groups, and businesses.
“CHAT was founded 30 years ago by a group of Christians responding to housing needs, and that connection remains vital today,” Clive notes. “Churches provide practical support, and we’re often invited to speak at services and gatherings. Beyond that, partnerships with groups like Rotary, schools, and local supermarkets amplify our efforts, whether through food collections or fundraising.”
Volunteers are the lifeblood of CHAT, contributing the equivalent of five full-time staff hours. From receptionists to debt advisors, their roles are diverse and indispensable. This dedication hasn’t gone unnoticed: in 2023, CHAT received the Investing in Volunteers award, a testament to its exceptional volunteer management.
When discussing homelessness, Clive acknowledges the complex interplay between government support and charitable efforts. “We saw during the pandemic’s ‘Everybody In’ programme how much can be achieved when the government takes decisive action. But there’s a gap in support for those who don’t meet statutory requirements, and that’s where CHAT steps in.”
CHAT works closely with Mid Devon District Council to ensure clients receive fair treatment and that efforts aren’t duplicated. It also partners with organisations like Exeter Community Energy (ECOE) to tackle fuel poverty, offering energy-saving advice that benefits both clients and the environment.
As CHAT marks its 30th anniversary, Clive is reflective yet forward-thinking. “It would be wonderful to think that in five years, homelessness and hunger will be things of the past,” he says. “Realistically, that’s unlikely, so we must ensure CHAT remains resilient and ready to meet future challenges.”
Plans include expanding debt and money advice services, strengthening partnerships, and increasing income from donations to reduce reliance on grants. “It’s not going to be easy in the current economic climate, but it’s a challenge we must face,” Clive asserts.
Clive’s optimism is unwavering, grounded in his belief in CHAT’s mission and the dedication of its supporters. “CHAT is here to bring hope to those who need it most. With the continued support of our community, I’m confident we can achieve great things.”
If you’d like to support CHAT’s vital work, consider becoming a Giver of Hope or making a donation. Every contribution helps provide housing advice, debt support, and other essential services to individuals and families in Mid Devon. Visit www.chatmid.org for more information.